Terms of service

1. Accepting these terms

By downloading, installing, or using the Service, you agree to these terms. If you don't agree, don't use the Service. If you're using BeamLabel on behalf of a business, you're confirming you have authority to accept these terms for that business.

We may update these terms from time to time. When we do, we'll change the "Last updated" date above, and for meaningful changes we'll make a reasonable effort to tell you — by email, or a notice on the site or in the app. Continuing to use the Service after a change means you accept the updated terms.

2. Who can use BeamLabel

You must be at least 18 years old and able to enter into a binding contract. You also need your own Whatnot seller account — BeamLabel doesn't replace it or give you access to one.

3. Your account

You'll create a BeamLabel account to subscribe and to activate the app. You agree to give accurate information, keep your login details to yourself, and tell us promptly at support@beamlabel.com if you think someone else has gotten into your account. You're responsible for what happens under your account.

One account is for one seller. Sharing credentials so multiple people or businesses can use a single subscription isn't permitted.

4. What BeamLabel does — and what it doesn't

BeamLabel is a desktop application for Mac and Windows. You sign in to Whatnot inside the app, and while your live show is running, BeamLabel reads sale events from your own logged-in session and sends a formatted label to a thermal printer connected to your computer.

Being specific about the boundaries, because they matter:

• BeamLabel reads information already shown to you in your own session. It does not bid, buy, sell, message, or take any other action on your behalf.
• BeamLabel is not a system of record. Whatnot is. Your orders, payments, and shipping obligations live there.
• BeamLabel does not process payments between you and your buyers, and does not ship anything.
• Features change as we improve the product. We may add, alter, or remove functionality.

5. Subscription, trial, and billing

BeamLabel is a monthly subscription. New customers start with a 7-day free trial; your payment method is collected when you subscribe, but you aren't charged until the trial ends. After the trial, the first month is $19.99 and each month after that is $29.99, plus any applicable taxes.

Payments are processed by Stripe. We don't store your full card details. Your subscription renews automatically each month until you cancel — you're authorizing that recurring charge when you subscribe.

The free trial is one per customer. If you cancel and subscribe again later, the new subscription is billed from the start with no second trial.

If a payment fails, we may keep your access active for a short grace period while the payment is retried, and we'll show you a notice asking you to update your card. If the payment isn't resolved, access ends. If you've never completed a payment, access ends when the first payment fails.

We may change pricing. If we do, we'll give you notice before it affects your subscription, and you're free to cancel before the new price takes effect.

6. Cancelling, and our refund policy

You can cancel any time from your account on beamlabel.com or inside the app, through the Stripe customer portal. When you cancel, your subscription stays active until the end of the billing period you've already paid for, and then it stops. There's nothing to negotiate and no retention process.

Refunds. Subscription charges are non-refundable, including for partial months you didn't use — the free trial exists so you can evaluate BeamLabel with your own printer and your own show before you're charged anything. Two exceptions: we'll always fix a genuine billing error (a duplicate or incorrect charge — tell us within 30 days), and we may issue a refund at our discretion if we think it's the right thing to do. Nothing here limits refund rights you may have under the law where you live.

7. Whatnot and other third parties

BeamLabel is not affiliated with, endorsed by, or sponsored by Whatnot. Your use of Whatnot is governed by Whatnot's own terms, and it's your responsibility to stay within them. Using third-party tooling alongside a platform is your decision and your risk.

BeamLabel depends on services we don't control — Whatnot itself, Stripe for payments, Supabase for accounts, your operating system's printing system, and your printer's own drivers and software. If any of them change, break, or go down, BeamLabel may stop working correctly through no fault of ours. Whatnot can change how their site works at any time, without notice to us, and that can interrupt BeamLabel until we're able to adapt. We'll make reasonable efforts to keep up, but we can't guarantee continued compatibility.

8. No guarantee of accuracy — check your own orders

This is the most important section in this document, so it's in plain language.

BeamLabel is a convenience, not a source of truth. It may miss a sale, print a duplicate, print a label with incorrect or incomplete details, print late, or not print at all. This can happen because of a bug, a network problem, a printer or driver issue, a change on Whatnot's end, or something we haven't anticipated.

You are responsible for verifying every order against Whatnot before you place a label on any item — sold or unsold — pack it, or ship it. Do not treat a printed label as confirmation that an item sold, that the order was paid for, or that its details are correct; equally, don't treat the absence of a label as proof that nothing sold. Whatnot's own order records are authoritative.

This matters most with failed payments. If you turn on printing at auction close, labels print before payment is confirmed — so a label can be produced for a sale whose payment is later declined. The item is then effectively unsold, but a label for it already exists and may already be on the item. That setting is your choice; confirming payment actually cleared, before the item is labelled, packed, or shipped, remains your responsibility.

9. Errors, outages, and technical problems

Software has bugs, and hardware fails. You accept that the Service may be interrupted or behave incorrectly, and that we are not obligated to provide refunds, credits, or other compensation for:

• sales that weren't detected, or labels that didn't print, printed incorrectly, or printed more than once;
• label stock, ink, or other supplies consumed by incorrect or duplicate prints;
• downtime, outages, or degraded performance, including those caused by a third party;
• loss of local data such as your sale history, settings, or statistics; or
• orders shipped, not shipped, or shipped incorrectly as a result of any of the above.

We do take reliability seriously, and we'll make reasonable efforts to fix problems you report — but we can't promise a timeline or a particular outcome. Keep a way to work without BeamLabel if a show absolutely has to go on.

10. Your responsibilities

• Keeping your printer, drivers, label stock, and computer in working order, and confirming with a test print that your setup works before you rely on it.
• Matching your label size and printer settings to the labels you've actually loaded.
• Verifying orders against Whatnot before applying a label to any item (sold or unsold), packing, or shipping (see section 8).
• Complying with Whatnot's terms and with all laws that apply to your business, including your obligations to your own buyers.
• Any tax, shipping, customs, or consumer-protection obligations arising from your sales. Those are between you, your buyers, and the platform — not us.

11. Acceptable use

Don't do any of the following:

• use the Service for anything illegal, deceptive, or harmful;
• share, resell, sublicense, or redistribute the Service or your account access;
• reverse engineer, decompile, or attempt to derive the source code of the app, except where that restriction is prohibited by law;
• work around license checks, usage limits, or any other technical restriction;
• interfere with or disrupt the Service or our infrastructure, or attempt to access accounts or systems that aren't yours;
• use the Service in a way that breaks Whatnot's terms or any other platform's rules; or
• introduce malware or any other harmful code.

We may suspend or terminate access if we reasonably believe you've done any of these.

12. Our intellectual property, and your licence

BeamLabel — the software, the site, the name, and the branding — belongs to us and is protected by intellectual property law. While your subscription is active and you're following these terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the app for your own selling business. That licence gives you no ownership, and no right to modify, copy, or distribute the Service.

Anything you print with BeamLabel — your sale data, your labels — is yours. We claim no ownership over it.

If you send us feedback or suggestions, we may use them to improve the product without owing you anything for it.

13. Availability and changes to the Service

We aim for the Service to be available and working, but we don't guarantee it will be uninterrupted or error-free. We may take it down for maintenance, ship updates that change behaviour, or modify or discontinue features. We may also discontinue the Service entirely — if we do, we'll give reasonable notice and won't charge you for a period the Service isn't provided.

14. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will meet your requirements, that it will detect every sale or print every label correctly, that it will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that it will remain compatible with Whatnot, your printer, or your operating system.

Some jurisdictions don't allow the exclusion of implied warranties, so parts of this section may not apply to you. In that case, our warranties are limited to the shortest period and narrowest scope the law allows.

15. Limitation of liability

To the maximum extent permitted by law, BeamLabel and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost sales, lost or misdirected orders, loss of data, loss of goodwill, or business interruption — arising out of or relating to the Service, regardless of the legal theory and even if we've been advised such damages were possible.

Our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars ($100).

Some jurisdictions don't allow these limitations, so they may not fully apply to you. Nothing in these terms excludes liability that cannot lawfully be excluded — including liability for fraud, or for death or personal injury caused by negligence.

16. Indemnification

You agree to indemnify and hold harmless BeamLabel and its owners, employees, and contractors from any claims, damages, losses, liabilities, and reasonable legal costs arising out of your use of the Service, your breach of these terms, your violation of any law or third-party right (including Whatnot's terms), or any dispute between you and a buyer.

17. Suspension and termination

You can stop using BeamLabel at any time by cancelling your subscription and uninstalling the app. Email us if you'd like your account deleted.

We may suspend or terminate your access if you breach these terms, if your payment fails and isn't resolved, or if we reasonably believe your use creates legal or security risk. When your access ends, your licence to use the app ends with it. Sections that by their nature should outlive this agreement — including sections 7 through 9 and 14 through 20 — continue to apply.

18. Resolving disputes

Talk to us first. If something's gone wrong, email support@beamlabel.com and give us a genuine chance to sort it out. Nearly everything can be resolved this way, and we'd rather fix your problem than argue about it.

Arbitration. If we can't resolve a dispute informally within 30 days, you and BeamLabel agree that it will be settled by binding arbitration before a single arbitrator administered by the American Arbitration Association under its consumer rules, rather than in court. Either of us may still bring a claim in small-claims court if it qualifies, and either of us may ask a court for an injunction to protect intellectual property.

No class actions. Disputes will be resolved individually. You and BeamLabel each waive the right to bring or participate in a class, collective, consolidated, or representative action. If this waiver is found unenforceable, the arbitration agreement in this section doesn't apply and the dispute proceeds in court.

Opting out. You may opt out of arbitration and the class-action waiver by emailing support@beamlabel.com within 30 days of first accepting these terms, with your name, account email, and a clear statement that you're opting out. Opting out won't affect anything else in this agreement.

19. Governing law

These terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law rules. Where arbitration doesn't apply, you agree the courts located in New York County, New York have exclusive jurisdiction, and you consent to venue there.

20. Events outside our control

We're not liable for failures or delays caused by things reasonably beyond our control — including natural disasters, war or civil unrest, epidemics, government action, power or internet failures, cyberattacks, or outages at a third-party provider we depend on.

21. Electronic communications

By using the Service you agree we can communicate with you electronically — about your account, billing, security, and service changes — and that those communications satisfy any legal requirement to be in writing. Marketing emails are opt-in and you can unsubscribe at any time; account and billing notices are part of the Service.

22. The rest of the fine print

If any part of these terms is found unenforceable, that part is limited or removed to the smallest extent necessary and the rest stays in force. If we don't enforce a provision right away, we haven't waived it. You can't transfer your rights under this agreement without our written consent; we may transfer ours in connection with a merger, acquisition, or sale of assets. These terms, together with our privacy policy, are the entire agreement between you and BeamLabel about the Service, and replace any earlier understandings.

23. Contact

Questions about these terms? Email support@beamlabel.com — a real person reads every message.